14 days right of return
You have 14 days after receiving the ordered product to decide if the product is right for you. If you decide to return the product, we ask you to return the product completely to ensure fast processing. Please also make sure that attached labels or tags are not removed and the item is not damaged or soiled. This saves you a lot of time and struggles. We also want to reduce the risk that you will have to pay compensation.
Right of withdrawal for removal contracts
The right of withdrawal does not apply to distance contracts for the supply of products that are made to customer specifications or clearly tailored to personal needs. If you are an entrepreneur within the meaning of § 14 Civil Code (BGB) and act on conclusion of the contract in the exercise of your commercial or independent activity, the right of withdrawal does not exist.
Initiate the return
To claim the return, either download the form for revocation, print it and send it to Interdependence GmbH. Alternatively, you can fill out the form in the returns portal and send it directly to us. You will then receive a confirmation by e-mail. Hand in the return shipment in a DHL post office. You have to pay the shipping costs for the return as a customer. Items that cannot be sent by parcel post (forwarding goods) are to be returned at the customer's expense. Interdependence GmbH commissions a forwarding agency to collect goods that cannot be sent by parcel post. The costs amount to 85 Euro, except for a box spring bed. Costs of 150 euros within Germany are incurred here. Outside Germany, 250 Euro will be charged for all goods that cannot be shipped.