1. You have a 14 day right of return
If you do not like a product, you can return it to us within 14 days of receipt. Please make sure you register the return and do not simply send the goods back to us. The return must be expressly declared, the return of the goods alone is not sufficient to cancel effectively. Please use the form in order to explain the return. Alternatively, download the cancellation form, print it out and send it to Interdependence GmbH.
The return of the goods alone is not sufficient to effectively revoke. You will receive a confirmation of your return and a return address. Send your return exclusively to this address.
2. Confirmation of your return
You will receive a confirmation of your return and a return address. Send your return only to this address. Since we have different warehouses, please wait for the mail with the correct return address.
3. Return article
Please return the article in its entirety to ensure quick processing. Please also make sure that any labels or tags are not removed and that the items are not soiled. This saves you a lot of time and effort in case of a complaint and reduces the risk that you will have to pay compensation. Please include the delivery bill or invoice in your return package.
4. Shipping costs for the return
The shipping costs for the return of the goods are paid by you as the customer. Items that cannot be sent by parcel post (freight forwarding goods) are to be returned at the customer's expense. Interdependence GmbH commissions a forwarding agency to pick up items that cannot be sent by parcel post. The costs amount to 85 Euro, except for a box spring bed, where costs of 150 Euro within Germany are incurred. Outside of Germany, costs of 250 Euro are incurred for all items that cannot be shipped.
5. Refund of the purchase price
As soon as your return has arrived at our warehouse and has been checked, we will refund the purchase price. The refund will be made using the same method of payment that you used to place your order.